Plumbing Service Manager

Discover why SALT is an exceptional company to be a part of. Joining SALT means becoming a member of a rapidly expanding organization that prioritizes a balanced and healthy home and work life, embraces an attitude of excellence, and, above all, treats its team like family. As Austin, TX's most trusted expert in Home Services, SALT excels in delivering a white glove service to customers requiring expert services and repairs. If you appreciate collaborating with high-performing, motivated, and passionate individuals within a supportive environment, then SALT is the ideal workplace for you!

Our Mission: To Serve Our Community and Team Members With Love and Integrity.

ABOUT THE POSITION:

Join an industry-leading team at SALT Service Co and become a valuable member and an industry leader where innovation, expertise, and a dedication to excellence converge. With a well-established presence in the residential services sector, we are committed to delivering top-tier solutions to our clients. SALT Service Co. is an expanding organization dedicated to delivering efficient and effective solutions to its clientele.

We are looking for a Plumbing Service Manager who will play a crucial role in achieving the company’s strategic objectives and annual goals by delivering exceptional electrical services aligned with Salt’s vision, purpose, and core values.

RESPONSIBILITIES:

• Mentor and guide team leads to achieve desired performance metrics.
• Conduct weekly mentoring sessions with team leads on performance metrics.
• Ensure team leads meet job performance standards, complying with appropriate codes and ensuring customer satisfaction.
• Conduct weekly inspections of trucks, auditing paperwork, and service call checklists.
• Oversee the management of inventory for service calls by service technicians.
• Coordinate with other departments to ensure effective and complete job objectives.
• Provide support to team leads in troubleshooting issues as needed.
• Be accountable for department performance and progress toward company goals.

• Lead the interview and selection process for team leads, technicians, and apprentice candidates.
• Manage department performance metrics, including average invoice total, callback ratios, and labor margins.
• Train, coach, and mentor team leaders, technicians, and apprentices.
• Investigate reported safety issues and ensure compliance with safety protocols.
• Resolve issues involving missing and/or damaged tools and any vehicle malfunctions.
• Communicate and promote the benefits of Club Membership to customers.
• Perform other duties as assigned.

QUALIFICATIONS:

• High school diploma or General Education Degree (GED) required.
• Minimum of four years' experience (preferred, but not required) in installation, maintenance, troubleshooting, and resolving diverse plumbing issues.
• Valid driver’s license with approval from SALT’s insurance carrier.
• Organized with strong attention to detail and follow-through.
• Analytical skills with the ability to read and interpret blueprints, plans, and manuals.
• Excellent customer service skills with a commitment to exceeding customer expectations.
• Team-oriented with the ability to effectively lead a team to positive outcomes.
• Proficient in using a computer tablet, smartphone, and reading maps or following GPS.

PHYSICAL REQUIREMENTS:

• The majority of time is spent in the office addressing problems and administrative needs.

• Occasional work outdoors with exposure to extreme weather conditions.
• In the field, may involve climbing ladders and steep stairs, standing, stooping, bending, crouching, kneeling, sitting, and reaching.
• Ability to lift 50 pounds and occasionally work from heights up to 15 feet above ground.
• Good visual acuity.

POSITION SPECIFIC STANDARDS:

• Willingness to attend training courses to advance skills.
• Availability to work outside normal hours if needed.
• Available for team support by phone, as needed 24/7.
• Maintain confidentiality on all private, sensitive, and proprietary business issues.

SCHEDULE:

• Availability to work Monday- Friday anywhere between 7:00AM-4:30pm (or until daily task are complete)

SALARY:

• Competitive salary ranging from $65,000 to $130,000 annually (with bonus opportunity)
• Rate based on experience and knowledge.

BENEFITS:

• Competitive compensation and opportunities for performance-based incentives.
• Structured training programs and mentorship.
• Health insurance, dental coverage, life insurance, and retirement savings options.
• Paid holidays and vacation time.
• Family & friends discount.

• Gift card giveaways, company-sponsored trips (performance based).
• Opportunities for career advancement within the company.
• A positive and inclusive work culture that values your contribution.
• Open-door policy.
• Family owned & operated.

We are enthusiastic about the prospect of having a skilled and dedicated HVAC Installer join our team, contributing to the ongoing success and growth of SALT.